How Our Customers Can Improve Our Funeral or Cremation Service Business with Feedback

By: Louis Bruno
Wednesday, July 5, 2017

Feedback is an essential part of any business if they wish to grow and maintain exceptional service. It is also a great way to make your voice heard. We take feedback very serious at Charles J. O’Shea Funeral Home and we will always endeavour to address your comments or concerns to the best of our abilities. Furthermore, constructive feedback allows us to improve what we’re able to offer you, based on your very own recommendations. 

Using Feedback To Better Our Business

When you leave feedback, both positive and negative, you ensure that we’re able to acknowledge and respond to your concerns. We are constantly bettering ourselves with the intention of being able to provide our community the best possible service we can. No business is ever complete, especially with the world becoming so fast-paced these days. Keeping up with modern trends and technology, as well as focusing and areas that we can work on is all a part of running a successful funeral home and receiving feedback is what has helped us become who we are today.

Community Engagement

A funeral home is, by its nature, very involved with the community and we firmly believe in making meaningful connections in ours. Feedback opens up an extra channel of communication between yourself and our team, leading to us getting to know you better and being able to further personalize how we interact with you. Basically, feedback makes us more of a family than a business, letting you know that your needs are first priority. Even anonymous feedback can be beneficial, especially if you want to leave a critique without fear of judgement. We will always take anonymous feedback into consideration and encourage you to do so if you are hesitant to bring an issue up with our staff in person. 

When all’s said and done, we care about how you feel and want you to see our team as an extension of your family. Feedback is important in any relationship and we endeavour to do our very best to maintain a positive relationship with everyone in our community.

We will always do everything we can to help and encourage you to reach out to us here at Charles J O’Shea funeral home if you have any questions or comments for us.

 

Leave a comment
Name*:
Email:
Comment*:
Please enter the numbers and letters you see in the image. Note that the case of the letters entered matters.

Comments

Please wait

Previous Posts

What To Discuss During the Funeral Arrangement Meeting

Planning a funeral service and making sure that everything progresses in a glitch-free manner isn't an easy task. If you have never handled this in the past, managing the aspect after the death of ...

Selecting a Final Resting Place after Cremation

Once the cremation is over, the family members are given the ashes of the deceased person in an urn. There are different options when it comes to what they can do with the urn and the ashes in it. ...

Qualities to Look for in a Good Funeral Home

The stress and strain of dealing with the loss of a loved one can take its toll on even the strongest people. Sometimes, the added stress of managing the funeral service and making all the arrangem...

Cremation Facts - Everything You Need To Know

Today, many people are opting for cremation rather than a traditional burial. This trend is catching on in many places across the country and with people from different faiths. However, many people...

Celebration of Life Vs. Funerals

Most funeral ceremonies follow a specific format. There are standard eulogies, hymns, and prayers which take place, and the service follows a very predictable pattern. The primary reason for conduc...

What Is Actually Involved In Pre-planning Your Funeral?

Funeral pre-planning is now becoming an increasingly accepted process, and many people are opting to do this. When you are looking for a funeral home to help you pre-plan your funeral, it is necess...

Recovering From The Loss Of Your Soulmate

It can be challenging to deal with the loss of a soulmate. But there are some ways in which you can ease the sorrow and grief that you are feeling. Here we take a look at some of them: One of th...

How to Tell Someone a Loved One Has Died

If you have been entrusted with the responsibility of making all the arrangements for the funeral service of a loved one that has passed away, it is necessary that you handle this task in the best ...

Questions To Ask When Choosing A Cremation Provider

Different people have different requirements when it comes to funeral services. While some opt for a burial, others may choose to get their loved one cremated. If you have decided on the latter, an...

Making Healthy Choices While Grieving

When a loved one passes away, the first response is immense grief that you feel. We can feel this kind of grief at the loss of a parent, relative, friend, child, or even a pet. The grief can be so...