How Our Customers Can Improve Our Funeral or Cremation Service Business with Feedback

By: Louis Bruno
Wednesday, July 5, 2017

Feedback is an essential part of any business if they wish to grow and maintain exceptional service. It is also a great way to make your voice heard. We take feedback very serious at Charles J. O’Shea Funeral Home and we will always endeavour to address your comments or concerns to the best of our abilities. Furthermore, constructive feedback allows us to improve what we’re able to offer you, based on your very own recommendations. 

Using Feedback To Better Our Business

When you leave feedback, both positive and negative, you ensure that we’re able to acknowledge and respond to your concerns. We are constantly bettering ourselves with the intention of being able to provide our community the best possible service we can. No business is ever complete, especially with the world becoming so fast-paced these days. Keeping up with modern trends and technology, as well as focusing and areas that we can work on is all a part of running a successful funeral home and receiving feedback is what has helped us become who we are today.

Community Engagement

A funeral home is, by its nature, very involved with the community and we firmly believe in making meaningful connections in ours. Feedback opens up an extra channel of communication between yourself and our team, leading to us getting to know you better and being able to further personalize how we interact with you. Basically, feedback makes us more of a family than a business, letting you know that your needs are first priority. Even anonymous feedback can be beneficial, especially if you want to leave a critique without fear of judgement. We will always take anonymous feedback into consideration and encourage you to do so if you are hesitant to bring an issue up with our staff in person. 

When all’s said and done, we care about how you feel and want you to see our team as an extension of your family. Feedback is important in any relationship and we endeavour to do our very best to maintain a positive relationship with everyone in our community.

We will always do everything we can to help and encourage you to reach out to us here at Charles J O’Shea funeral home if you have any questions or comments for us.

 

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