How Our Customers Can Improve Our Funeral or Cremation Service Business with Feedback

By: Louis Bruno
Wednesday, July 5, 2017

Feedback is an essential part of any business if they wish to grow and maintain exceptional service. It is also a great way to make your voice heard. We take feedback very serious at Charles J. O’Shea Funeral Home and we will always endeavour to address your comments or concerns to the best of our abilities. Furthermore, constructive feedback allows us to improve what we’re able to offer you, based on your very own recommendations. 

Using Feedback To Better Our Business

When you leave feedback, both positive and negative, you ensure that we’re able to acknowledge and respond to your concerns. We are constantly bettering ourselves with the intention of being able to provide our community the best possible service we can. No business is ever complete, especially with the world becoming so fast-paced these days. Keeping up with modern trends and technology, as well as focusing and areas that we can work on is all a part of running a successful funeral home and receiving feedback is what has helped us become who we are today.

Community Engagement

A funeral home is, by its nature, very involved with the community and we firmly believe in making meaningful connections in ours. Feedback opens up an extra channel of communication between yourself and our team, leading to us getting to know you better and being able to further personalize how we interact with you. Basically, feedback makes us more of a family than a business, letting you know that your needs are first priority. Even anonymous feedback can be beneficial, especially if you want to leave a critique without fear of judgement. We will always take anonymous feedback into consideration and encourage you to do so if you are hesitant to bring an issue up with our staff in person. 

When all’s said and done, we care about how you feel and want you to see our team as an extension of your family. Feedback is important in any relationship and we endeavour to do our very best to maintain a positive relationship with everyone in our community.

We will always do everything we can to help and encourage you to reach out to us here at Charles J O’Shea funeral home if you have any questions or comments for us.

 

Leave a comment
Name*:
Email:
Comment*:
Please enter the numbers and letters you see in the image. Note that the case of the letters entered matters.

Comments

Please wait

Previous Posts

How To Choose The Right Celebrant Or Clergy Member For Your Loved One's Service

When you are dealing with the loss of a loved one, you still have the responsibility of organizing the funeral service. It is essential to find the right celebrant or clergy to help you design a ce...

Etiquette for Social Media Condolences

Social media has taken over our lives in a significant way. Many people have social media accounts on various platforms and are very active on them. It isnt uncommon for people to communicate regul...

Should Your Child Attend the Funeral?

All parents want to protect their children from the harsh realities of life like death and funerals. Many hesitate to discuss such topics with their kids, worrying that they might scare them. Howe...

Grief - What Is Normal?

People who are grieving the death of a loved one suffer often wonder whether their grief is normal. Grief is a normal response after the death of a family member or close friend and healing too, is...

What's the Point of a Funeral?

While the disposition is often thought of as addressing the needs of the deceased, a funeral or memorial service is typically held to address the needs of the living. The death of someone we love l...

Coping With An Unexpected Death

The unexpected death of a loved one can be a blow to the family as well as close friends. The disbelief that they feel transitions to feelings of remorse, frustration, anger, regret etc. All of the...

The Importance Of Personalizing A Funeral or Memorial Service

Conducting a funeral service gives you the chance to memorialize your loved one in a unique way. This is the time when family and friends can express their feelings and the grief they feel. But whe...

Managing Grief During the Festive Season

Happy families, delicious food and lovely hand-wrapped presents make holidays joyous and wonderful but not necessarily. If you have lost a loved one, it can be an incredibly challenging to pass thi...

4 Things to Think About Before Organizing a Funeral

At some point in life, people may be asked to take on the responsibility of organizing the funeral of a loved one. This is a task they need to accept though very unpleasant and least prepared for. ...

Choosing a Casket

When a loved one passes away, selecting a casket is a priority just like many other funeral arrangements. As you visit funeral homes or search online, you realize that the range of options is wide....