How To Manage Social Media & Email Accounts After The Loss Of A Loved One

By: Louis Bruno
Tuesday, July 25, 2017

Having been left with your loved one’s personal effects after they pass, this can now often include their social media or email accounts and in an age of technology it can be difficult to know where to start, particularly with the younger generations! However, it is important not to ignore them as they reach a wide network of your loved one’s friends and connections so it not only makes it easier for you to spread the news but also to ensure that the emails and social media aren’t being contacted.

Check the Terms of Service

The first thing you should do is check the terms of service of each platform to find out about your options. Facebook and Instagram, for example, will allow you to memorialize an account with proof of death which could be a way of honouring your loved one. Most platforms will need to see proof of death in order to deactivate or close the account on behalf of someone else so be prepared to make copies to email over.

Make sure you aren’t breaking federal law in your country by logging into your loved one’s account and posting on their behalf but normally this is considered okay as you let others know about service arrangements and details.

Share Memories

You can create a post with an image and ask others to share their favourite memory of your loved one that you could collate for the service or your personal records once the account is deactivated as a way to also help others with their sadness and grief. You may decide to deactivate the account altogether because it is too painful and this is okay too, although you may consider letting everyone know beforehand and giving them a date it will become inactive.

Emails can be a little trickier because there is often sensitive information contained but you can contact the provider and have the account deactivated, again with proof of death. You may first want to make a note of the organisations that are contacting your loved one so that you can contact them to remove their name from the mailing lists and avoid issues in the future (some organisations such as banks or credit cards may also need proof of death as well.)

Although it is a difficult time, it is important that social media and emails are handled correctly and can often be a lot of work, particularly if your loved one had a big online presence.

If you have any more questions or need help, feel free to visit our website or call a member of staff who will be happy to help. 

 

Leave a comment
Name*:
Email:
Comment*:
Please enter the letters you see in the image.

Comments

Please wait

Previous Posts

The Importance of an End of Life Conversation with your Loved One

It’s not easy to discuss end-of-life events with a loved one. Most people don’t want to contemplate the thought of a loved one passing away and leaving them behind forever. Most experts believe tha...

5 Funeral Etiquette Tips You Need To Know

Funerals can be tricky to navigate and it can be hard to know how to act, how to give the most comfort to the grieving family or what you are supposed to do! Everyone grieves differently and in the...

5 Tips To Help A Friend Through The Grieving Process

Knowing how to help the grieving can be difficult because we all deal with it in different ways and at this upsetting time you don’t want to make things worse! This is understandable Be There – ...

Can I Have A Cremation Service With A Visitation?

Cremation is a choice that many prefer and consider in their plans whether pre or post funeral planning and there are many options to consider, particularly if you want to combine this with a visit...

Unique Memorials From Around The World

Tibet While sky burial is the first that many people think of when it comes to unique burial customs practiced in Tibet, there are actually quite a number of others practiced all over the reg...

5 Memorable Ways To Honor Your Loved One Once They’ve Passed On

When a loved one passes, doing things to honor them can not only help to keep their memory alive but give you comfort and allows them to remain close to you. It can make you feel close to them and ...

Qualities to Look for In a Good Funeral Home

During a period of mourning and loss, it can be hard to make the big decisions at the best of times. One of these is with regard to what funeral home you ultimately choose. A number of co...

How Our Customers Can Improve Our Funeral or Cremation Service Business with Feedback

Feedback is an essential part of any business if they wish to grow and maintain exceptional service. It is also a great way to make your voice heard. We take feedback very serious at Char...

5 Common Misconceptions About Pre-Planning Your Funeral

Pre-planning your funeral in advance is becoming more popular as people are getting organized and seeing their preferences met before they pass. Pre-planning can give your friends and family peace ...

Benefits of Planning Your Funeral While You're Still Alive

When it comes to planning your final resting place, it’s never too soon to get started. Planning your funeral ahead of time, while you’re still alive, is the best way to ensure that every...